Medication adherence support for Medicaid members.
A licensed pharmacist works one-on-one with each member, delivers their medications, checks in every week, and tracks the two biometrics that drive most chronic disease — blood pressure and blood sugar.
Between visits, no one is managing the medications.
For high-risk Medicaid members with chronic conditions, the gap between doctor visits is where things fall apart — one missed medication at a time, until it becomes a hospital bill.
Can’t get there
No transportation to the pharmacy, so refills go missed.
Doses missed
Forgotten doses with no reminders in the weeks between visits.
Too confusing
Complex regimens and low health literacy lead to unsafe use.
Plans fly blind
No visibility between claims — until the hospital bill arrives.
Four simple steps, every month.
Here’s exactly what a member experiences: a pharmacist calls, they talk through their biometric readings, text check-ins keep them on track between calls, and their medications arrive at the door — all it takes is a phone.
A pharmacist calls every month
The same licensed pharmacist calls each member every month to review their medications, answer questions, and check in on how they’re doing — a real person they get to know.
They discuss their biometric readings
On the call, the pharmacist walks through the member’s blood pressure and blood glucose readings together — explaining what the numbers mean and whether their conditions are under control.
Weekly check-ins between calls
Every week between monthly calls, simple text messages remind the member to take their medications and ask for their latest blood pressure and blood sugar — a quick reply is all it takes, so nothing slips through the cracks.
Medications delivered to their door
Prescriptions are filled and delivered right to the member’s home — no trip to the pharmacy, no missed refills. The transportation barrier that causes so many missed doses simply disappears.
Powered by GreaterHealth Pharmacy & Wellness
COUNSELMEDS is an initiative of GreaterHealth Pharmacy & Wellness — a radically inclusive, culturally responsive independent pharmacy in St. Louis. GreaterHealth is the fulfillment engine behind our program: it fills, packages, and delivers every referred member’s medications.
More than a pharmacy — a community health partner.
GreaterHealth simplifies medication routines so patients stay on track. Beyond dispensing, it delivers the wraparound services that keep high-risk members healthy.
Med Sync
Prescriptions aligned to one pickup or delivery date.
Specialized packaging
Doses sorted by date and time — easy to follow.
Medication therapy management
Pharmacist review to catch and resolve drug issues.
Meds to Beds & 340B
Bedside discharge delivery and 340B program access.
Culturally responsive care
Behavioral health education and wellness for all.
Immunizations & testing
Flu, strep, point-of-care testing, screenings & more.
Revolutionizing care for historically underserved communities.
GreaterHealth is the first radically inclusive, culturally responsive pharmacy™ in the U.S., focused on quality, patient-centered care for all people. It works by drawing on a community’s cultural behavior, health motivations, and lived experience to deliver pharmacy care like never before.
The pharmacy collaborates with local healthcare providers, coordinates services across sectors, and provides affordable options — so everyone can achieve greater health and a greater quality of life.
Supporting patients managing
In partnership with
Whole-person support in every pharmacist visit.
Each monthly encounter goes beyond the prescription — addressing the clinical, behavioral, and social barriers that keep Medicaid members from staying adherent and healthy.
Medication reconciliation & education
A full review of every medication, plain-language counseling, and tailored education so members understand what they take and why.
Refill coordination & home delivery
Proactive outreach to prevent gaps in therapy, with prescriptions filled and delivered free to the member’s door.
Physical & behavioral health monitoring
Ongoing assessment of clinical and behavioral health status, tracking response to therapy and flagging issues early.
Non-emergency transportation
Coordination of NEMT so members can reach appointments — reducing the missed visits that drive avoidable costs.
PCP & specialist coordination
Scheduling and closed-loop follow-through with the member’s care team, so nothing falls between providers.
Coverage navigation
Hands-on help with Medicaid and Medicare access challenges, so cost and paperwork never stand between a member and their medication.
We close the gaps you’re accountable for.
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Address medication-adherence HEDIS gaps
Monthly pharmacist contact and delivered refills move the adherence measures tied to your quality scores.
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Reduce avoidable ER visits & readmissions
Catching problems between visits keeps high-risk members controlled and at home — lowering total cost of care.
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Reach the hard-to-engage
A phone-only, low-tech model works for members that apps and portals leave behind.
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No lift for your team
Refer a member and we handle counseling, filling, delivery, and follow-up — purpose-built for the Medicaid population.
Real members, real results.
Only COUNSELMEDS covers the whole need.
Other vendors solve one piece — engagement, analytics, or dispensing. We’re the only partner that counsels, delivers, and follows up for the Medicaid member.
| What the plan needs | COUNSELMEDS | Adherence apps |
Analytics vendors |
Specialty pharmacies |
|---|---|---|---|---|
| Address medication-adherence HEDIS gaps | Full capability | Full capability | Full capability | Partial or limited |
| Medication home delivery | Full capability | — Not offered | — Not offered | Partial or limited |
| Pharmacist counseling to improve health literacy | Full capability | Partial or limited | Partial or limited | Full capability |
| Low-tech, high touch (SMS check-ins) | Full capability | Full capability | Full capability | — Not offered |
| Purpose-built for the Medicaid population | Full capability | Full capability | Partial or limited | — Not offered |
Refer a patient — or bring us to your members.
Care coordinators and case managers can refer a single member in minutes. Health plans can partner with us to reach a whole high-risk population.
Refer a patient
Share a member’s details and our pharmacist team will reach out to enroll them.
Prefer to talk? Call 314-877-8773 and our team will take the referral by phone.